Refund policy
At Quwat, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a 7-day easy return policy.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is unused and in original condition
- The product is in its original packaging
- You have proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to our fault)
- Personal care items (for hygiene reasons)
- Items purchased on sale or clearance (if applicable)
3. Damaged or Wrong Product
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Share clear pictures/videos as proof
We will offer a replacement or full refund at no extra cost.
4. Return Process
To initiate a return:
- Contact us at quwat.store@gmail.com
- Provide your order number and reason for return
- Our team will guide you with return instructions
5. Refund Policy
Once we receive and inspect the returned product:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via bank transfer / JazzCash / EasyPaisa
6. Return Shipping
- Customers may be responsible for return shipping charges
- Shipping costs are non-refundable (unless the error is from our side)
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- If still unresolved, email us at quwat.store@gmail.com
8. Contact Us
For any return or refund queries, contact us:
📧 Email: quwat.store@gmail.com